GUEST SERVICES AND BRANCH OPERATIONS MANAGEMENT | $720/MONTH | Stage Nouvelle Zélande REF NZ04

Primary Purpose
Your will work for a company in the tourism industry.
You will be involved in all day-to-day operational activities, administration and aspects of guest services, including ancillary sales and complaint handling.
Insight into the working environment of a tourism operation will give the student a better understanding how theoretical knowledge gained at school/university applies to real business and it will also assist the student in future job search.

Program overview

The program involves projects across all Guest Services and Operational functions:

Completion of Star Rating training programs as follows:
Core Values, Mission and Vision,
Brands & Vehicle Types,
Safety,
Terms & Conditions for all brands
Product knowledge Australia,
Guest Service Excellence,
Vehicle Show-Through Scripts for each vehicle type,
Ancillary Sales,
Guest Complaint Handling.

Practicing and applying the learning:
Assistance with daily branch operations activities as follows:
- Daily set up and presentation (What it means to represent the brand),
- Guest information processing,
- Ancillary product sales,
- Completion of rental agreements,
- Guest advise, e.g. on local road rules, camp sites, routes and sights,
- Vehicle show-through (product presentation and explanation)
- Complaint handling/conflict resolution together with manager or senior staff (Find best solution)
- Assistance in branch projects as they arise, e.g. regional and local marketing projects
- Learn and master all aspects of safety and risk management to keep self and others safe in the workplace
- Analyse sales techniques of branch teams
- Compile monthly reports on Sales Target KPI achievements of branch
- Provide recommendations to improve sales results
- Facilitate inter-branch communication with regards to Sales KPIs, e.g. create competitions and games to share experience and improve sales results.

Selection Criteria

The successful student will possess:

• An advanced level of the English language skills, both verbal and written
• Basic understanding of tourism and/or business operations practices
• Strong attention to detail with the ability to work to deadlines
• Excellent communication, guest service & people skills
• Intermediate computer skills
• A pro-active and positive attitude

If you are interested, please send us a resume to contact@helpstage.com with a link of the internship offer.